Refund & Cancellation Policy

Havenli Refund & Cancellation Policy
Last Updated: June 2026Subscription CancellationYou may cancel your Havenli subscription at any time by contacting us at [email protected] or through the billing or account link provided in your subscription confirmation.After cancellation:- Your subscription remains active through the end of your current billing period
- Future billing will stop
- No additional charges will occur unless you resubscribe
- Access to paid features will continue until the end of the billing period, then revert to the free plan or be paused depending on your account status---Refund PolicyDue to the digital and usage-based nature of Havenli services, subscription payments are generally non-refundable.However, Havenli may provide refunds or credits at its sole discretion in situations involving:- Duplicate charges
- Billing errors
- Major service disruptions
- Exceptional circumstancesTo request a refund, contact us at [email protected] and include the phone number associated with your account and a brief description of the issue. Refund requests are reviewed on a case-by-case basis. Submitting a request does not guarantee a refund.---Free TrialFree trial plans automatically expire at the end of the trial period unless upgraded to a paid plan.Free trials are limited by total message allowance and daily message caps. No billing occurs during a free trial unless you choose to upgrade.---Failed PaymentsIf a payment fails:- You will be notified by SMS or through the billing system
- Access to paid features may be limited or suspended
- Your subscription status may change to inactive or past due
- You may reactivate your subscription by updating your payment method through the official billing linkHavenli is not responsible for service interruptions caused by payment failures.---Plan ChangesYou may upgrade or downgrade your plan at any time.Upgrades generally take effect immediately. Downgrades may take effect at the start of the next billing cycle. Unused messages do not carry over when changing plans.---Related PoliciesThis policy is part of the Havenli Terms and Conditions. For full terms governing your use of Havenli, please review the Terms and Conditions and Privacy Policy available at havenli.io or by contacting us.---ContactFor billing or cancellation questions:[email protected]